Privacy Policy

This Privacy Policy applies to:

• website visitors;
• prospective customers;
• customer personnel and administrators;
• end users authorized by enterprise customers;
• users who contact us for support, sales, or other inquiries;
• persons who attend our events, demos, or marketing activities.

This Privacy Policy does not apply to third-party products, services, or websites that are not controlled by Enlil, even if they link to or integrate with our Services.

Depending on how you interact with us, we may collect the following categories of personal data:

2.1 Information You Provide Directly

• full name
• business email address
• phone number
• company name
• title or role
• billing and shipping information
• account credentials
• support communications
• form submissions, survey responses, and sales correspondence
• any files, content, or information you submit through the Services

2.2 Account and Administrative Information

• usernames
• user IDs
• organization and workspace identifiers
• account configuration details
• subscription details
• license counts
• authorized user lists
• role assignments
• authentication and access-control data

2.3 Device and Technical Information

• IP address
• device identifiers
• operating system
• browser type
• app version
• language settings
• network and carrier information
• crash logs
• diagnostic data
• performance and telemetry information

2.4 Communications and Service Usage Data — depending on product configuration and customer-controlled settings, we may process:

• channel and session metadata
• timestamps
• call or message routing metadata
• device registration records
• delivery status data
• usage statistics
• audit logs
• administrative activity logs

Where supported product modes permit message, voice, media, or location features, related data may be processed to provide, secure, support, or improve the Services, subject to customer configuration, lawful basis, and applicable law.

2.5 Transaction and Commercial Information

• quotes
• orders
• invoices
• payment status
• subscription history
• hardware purchase history
• support entitlements
• project and integration records

2.6 Information From Third Parties — we may receive information from:

• enterprise customers and administrators
• channel partners, resellers, or referral partners
• payment processors
• analytics providers
• identity and authentication providers
• logistics, hardware, and support vendors
• public sources where legally permitted

We may use personal data for the following purposes:

• to provide, operate, administer, and maintain the Services;
• to authenticate users and secure accounts;
• to provision devices, licenses, channels, and integrations;
• to fulfill hardware orders and related logistics;
• to implement installation, onboarding, support, and consulting services;
• to monitor performance, diagnose issues, and improve service reliability;
• to communicate with users and customers about service, support, billing, and account matters;
• to provide sales, marketing, and product information, where permitted by law;
• to personalize demos, proposals, and customer success communications;
• to detect, investigate, prevent, or address fraud, abuse, security incidents, and illegal activity;
• to comply with legal obligations, lawful requests, audits, regulatory inquiries, and enforcement requirements;
• to establish, exercise, or defend legal claims;
• to create aggregated, statistical, or de-identified information, provided it does not reasonably identify an individual.

Where applicable law requires a lawful basis, Enlil processes personal data on one or more of the following grounds:

• performance of a contract;
• compliance with legal obligations;
• legitimate interests, including security, fraud prevention, service administration, analytics, and business operations;
• consent, where required by law;
• protection of vital interests, where applicable.

Where Enlil provides Services to an organization, that organization may control the relevant tenant, workspace, deployment, users, and customer data. In such cases:

• the customer determines certain processing purposes and means;
• Enlil processes customer data under contract and documented instructions;
• end users should direct privacy requests relating to customer-controlled data to the relevant customer or account administrator first.

Enlil is not responsible for a customer's privacy practices, internal policies, lawful basis, notices, or user-management decisions.

We may disclose personal data as follows:

• to affiliates within our corporate group;
• to service providers, contractors, and subprocessors that support hosting, infrastructure, communications, analytics, payment processing, support, logistics, device fulfillment, or security;
• to resellers, distributors, implementation partners, or integrators where necessary for the requested services;
• to professional advisers such as lawyers, auditors, insurers, and accountants;
• in connection with an actual or proposed merger, acquisition, financing, asset sale, restructuring, or similar corporate transaction;
• to comply with law, regulation, court order, lawful governmental request, or national security obligation;
• to protect rights, property, safety, systems, customers, or the public;
• with your consent or at your direction.

We do not sell personal data in the ordinary sense of selling user lists for money. However, certain disclosures for analytics, advertising, or cross-context behavioral purposes may be treated differently under some laws, and we will honor legally required rights where applicable.

Enlil may process and store personal data in India and in other jurisdictions where Enlil, its affiliates, or service providers operate. Where cross-border transfers are subject to legal restrictions, Enlil will use appropriate safeguards where required, such as contractual protections or other legally recognized transfer mechanisms.

We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• the duration of the customer relationship or account lifecycle;
• the time needed to provide the Services and support;
• compliance with legal, tax, accounting, audit, and recordkeeping obligations;
• resolution of disputes and enforcement of agreements;
• legitimate business continuity and security needs.

Retention periods may vary depending on the nature of the data, customer configuration, and legal requirements.

We implement reasonable and appropriate technical, organizational, and administrative safeguards designed to protect personal data against unauthorized access, use, disclosure, alteration, and destruction. These may include access controls, encryption, authentication measures, logging, segmentation, secure development practices, and vendor oversight.

No method of transmission, storage, or security control is infallible. Accordingly, Enlil does not guarantee that the Services will be immune from all security threats, vulnerabilities, or unauthorized acts.

We and our service providers may use cookies, SDKs, pixels, local storage, and similar technologies to:

• operate and secure our websites and services;
• remember preferences;
• analyze traffic and usage;
• measure campaign performance;
• improve functionality.

You may control certain cookies through browser settings or consent tools where available. Disabling cookies may affect functionality.

Depending on your jurisdiction, you may have rights to:

• access personal data;
• correct inaccurate data;
• delete certain data;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• receive a portable copy of certain data;
• complain to a regulator or data protection authority.

We may verify identity and authority before fulfilling a request. Some rights are subject to legal exceptions and limitations. Enterprise end users should note that certain requests may need to be handled by their employer or account administrator.

Our Services are intended for business and professional use and are not directed to children. We do not knowingly collect personal data from children in violation of applicable law.

The Services may interoperate with third-party systems, hardware, software, telecom providers, MDM systems, identity providers, cloud platforms, mapping tools, or analytics providers. Enlil is not responsible for the privacy, security, or data-handling practices of third parties except to the extent expressly stated in a written agreement.

We may revise this Privacy Policy from time to time. Changes will be effective upon posting the revised version, unless a later effective date is required by law. Where legally required, we will provide additional notice or obtain consent.

For privacy questions or requests, contact: privacy@enlildynamics.com — Enlil Dynamics Private Limited.

If applicable law requires appointment of a grievance officer, data protection contact, or representative, those details may be listed here or in a supplemental notice.