Terms of Service

You may use the Services only if:

• you have legal capacity to enter into a binding agreement;
• you are not prohibited from receiving or using the Services under applicable law;
• your use complies with all applicable laws, regulations, sanctions, and export-control restrictions.

Enlil may provide, directly or through affiliates or partners:

• secure communications software and hosted services;
• mobile and web applications;
• hardware devices and accessories;
• integration, installation, provisioning, and configuration services;
• support, maintenance, consulting, and training;
• APIs, updates, documentation, and related features.

Some Services are subject to separate order forms, statements of work, subscription terms, hardware terms, or enterprise agreements. In case of conflict, the more specific written agreement governs.

You are responsible for:

• maintaining accurate account information;
• safeguarding passwords, keys, tokens, and credentials;
• all activity occurring under your accounts, except to the extent caused by Enlil's breach;
• ensuring that only authorized users access the Services.

You must promptly notify Enlil of suspected unauthorized access, credential compromise, or security incidents affecting your account or deployment.

You may not, and may not permit any third party to:

• use the Services unlawfully or in violation of rights of others;
• transmit unlawful, infringing, abusive, defamatory, fraudulent, or harmful content;
• interfere with or disrupt the integrity, performance, or security of the Services;
• probe, scan, reverse engineer, decompile, disassemble, or attempt to derive source code except to the limited extent expressly permitted by non-waivable law;
• bypass access controls, rate limits, security features, or technical restrictions;
• use the Services for spam, surveillance abuse, harassment, impersonation, or unauthorized interception;
• upload malware, ransomware, or malicious code;
• use the Services in a way that violates sanctions, anti-bribery laws, procurement rules, telecom laws, or export-control rules;
• resell, sublicense, lease, or commercially exploit the Services except as expressly authorized in writing.

Enlil may suspend or restrict use for suspected violations, security threats, unlawful conduct, or risk to the Services, users, or third parties.

You retain ownership of content and data you or your authorized users submit to the Services (“Customer Data”), subject to the rights necessary for Enlil to provide the Services.

You grant Enlil a non-exclusive, worldwide, limited right to host, process, transmit, copy, adapt, display, and otherwise use Customer Data solely as necessary to provide, secure, support, improve, and comply with law in relation to the Services.

You represent and warrant that you have all rights, consents, notices, and lawful bases necessary for Customer Data and your use of the Services.

Enlil and its licensors retain all right, title, and interest in and to the Services, including all software, source code, object code, interfaces, APIs, workflows, communications architecture, documentation, designs, trademarks, trade names, logos, device firmware, templates, analytics, derivatives, and related intellectual property.

Except for limited rights expressly granted under these Terms or a written agreement, no rights are granted by implication, estoppel, or otherwise.

Feedback you provide may be used by Enlil without restriction or compensation, provided Enlil is not required to identify you publicly.

Where Enlil sells or supplies devices or accessories:

• title and risk transfer will be governed by the applicable order or delivery terms;
• estimated ship dates are not guaranteed unless expressly agreed;
• compatibility with third-party networks, carriers, or accessories may vary;
• hardware may require approved configurations, updates, or accessories for proper function;
• misuse, modification, improper storage, unauthorized repair, accident, or external network conditions may void warranty coverage.

Any hardware warranty is limited to the written warranty expressly provided with the applicable order or product documentation.

The Services may connect with third-party systems, networks, APIs, telecom providers, cloud platforms, identity tools, MDM tools, mapping products, or external hardware. Enlil does not warrant continued availability, interoperability, or performance of third-party offerings and is not liable for third-party failures, delays, outages, or changes.

If you purchase paid Services, you agree to pay all applicable fees, taxes, duties, shipping charges, telecom charges, and other agreed amounts under the relevant order or agreement.

Unless otherwise agreed:

• fees are stated exclusive of taxes;
• payment obligations are non-cancellable and non-refundable except as required by law or expressly stated in writing;
• late amounts may accrue interest at the lower of 1.5% per month or the maximum rate allowed by law;
• Enlil may suspend Services for overdue amounts after reasonable notice.

Enlil may modify, update, enhance, replace, suspend, or discontinue any part of the Services at any time, including features, integrations, support scope, and technical requirements. Enlil will use commercially reasonable efforts to avoid materially degrading paid core Services during an active subscription term, except where required by security, law, third-party dependencies, or operational necessity.

Beta, preview, trial, or evaluation Services are provided “as is,” may be incomplete, may contain errors, may be changed or discontinued at any time, and may be subject to additional restrictions. Enlil has no obligation to provide support, uptime, retention, indemnity, or warranties for such Services unless expressly agreed in writing.

Each party receiving Confidential Information (“Recipient”) from the other party (“Discloser”) shall use such information only for the purposes of the relationship and shall not disclose it except to employees, contractors, affiliates, or advisers who have a need to know and are bound by confidentiality obligations.

Confidential Information does not include information that:

• is or becomes public without breach;
• was already lawfully known;
• is lawfully received from a third party without duty of confidentiality;
• is independently developed without reference to the Discloser's information.

A Recipient may disclose Confidential Information where required by law or valid legal process, provided it gives notice where legally permitted.

Enlil may suspend or terminate access immediately if:

• you materially breach these Terms;
• fees remain unpaid;
• your use poses a security, legal, or operational risk;
• required by law, sanctions, export controls, or governmental order.

You may stop using the Services at any time. If you have a subscription or order, termination rights are governed by the applicable commercial agreement.

Upon termination:

• your right to use the Services ceases;
• Enlil may deactivate accounts and delete data in accordance with its retention practices and contractual obligations;
• accrued payment obligations remain due;
• provisions that by nature should survive will survive, including IP, confidentiality, limitations of liability, disclaimers, payment, dispute terms, and compliance obligations.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ENLIL DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SATISFACTORY QUALITY, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

ENLIL DOES NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE;
• COMMUNICATIONS WILL ALWAYS BE DELIVERED, ROUTED, OR RECORDED CORRECTLY;
• THIRD-PARTY NETWORKS, DEVICES, OR SYSTEMS WILL REMAIN COMPATIBLE;
• THE SERVICES WILL PREVENT ALL DATA LOSS, SECURITY INCIDENTS, OR OPERATIONAL FAILURES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENLIL AND ITS AFFILIATES, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENLIL'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO ENLIL FOR THE RELEVANT SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR INR 50,000 IF NO SUCH FEES WERE PAID.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

You will defend, indemnify, and hold harmless Enlil and its affiliates, officers, directors, employees, contractors, licensors, and agents from and against claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your use of the Services;
• Customer Data;
• your breach of these Terms;
• your violation of law, regulation, or third-party rights;
• your products, integrations, modifications, deployments, or representations not authorized by Enlil.

You shall not use, access, export, re-export, transfer, or make available the Services or related technical information in violation of applicable export-control, sanctions, anti-boycott, customs, telecom, anti-corruption, or procurement laws.

You represent that neither you nor your beneficial owners, controllers, users, or counterparties are prohibited persons or located in prohibited jurisdictions to the extent relevant under applicable law.

Unless otherwise agreed in writing, Enlil may identify you by name and logo as a customer in general customer lists and marketing materials after a bona fide commercial relationship begins. Any expanded case study, testimonial, or detailed announcement requires consent where applicable.

These Terms are governed by the laws of India, without regard to conflict-of-law rules.

The courts located in India shall have exclusive jurisdiction, unless a separate written agreement provides for arbitration or another forum.

Enlil may seek injunctive or equitable relief in any competent court for misuse of intellectual property, confidential information, credentials, or security rights.

We may modify these Terms from time to time. Updated Terms will be posted with a revised “Last updated” date. Unless otherwise required by law, changes become effective upon posting or on the stated effective date. Continued use after the effective date constitutes acceptance.

These Terms, together with any applicable order, statement of work, policy, or written agreement, constitute the entire agreement between you and Enlil regarding the subject matter addressed here.

If any provision is held unenforceable, the remaining provisions will remain in effect.

Failure to enforce any provision is not a waiver.

You may not assign these Terms without Enlil's prior written consent. Enlil may assign these Terms in connection with merger, restructuring, sale of assets, or by operation of law.